LibQUAL+ 2019

The survey is closed.  Thank you for your participation. 

Prize winners will be notified by email in April 2019.


As part of our continuous effort to improve services, the Chinese University of Hong Kong Library is conducting a survey from March 11 to 29, 2019. Your response will help us to improve resources and services for you.

The survey is based on LibQUAL+, an international standard online survey that measures the quality of library services based on the perceptions of students and staff.                

It will take approximately 5 minutes to complete.

Don't forget to supply your CUHK email address for a chance to win a Microsoft Surface Go (with Type Cover), an Apple iPad or one of ten HK$200 book coupons. Each respondent can submit the survey only once.


The Survey

  • How many questions are included in the survey?

The survey contains 15 questions on Library services, resources and facilities, plus 6 questions on the participants' details.

  • Can I skip questions that don't apply to me?

Please do not skip any questions in the survey! If you do not wish to answer a question or feel a question does not apply to you, select NA (not applicable). Incomplete surveys are not counted in the aggregate scores.

  • Why does the survey seem to repeat the same question(s)?

The survey examines a variety of dimensions of library services, each represented by a number of questions. Repetition or redundancy in questions allows the survey designers to analyze the validity of each service quality dimension through statistical methods.

  • Is the Library offering an incentive to those who complete the survey?

The Library is offering a Microsoft Surface Go (with Type Cover), an Apple iPad, and ten HK$200 book coupons in a lucky draw as appreciation for your participation. Just enter your CUHK email address at the end of the survey and winners will be notified by email in April 2019. Each respondent can submit the survey only once.



  • What is LibQUAL+?

LibQUAL+ is a suite of services that can be used to assess and improve library services. These services are offered to the library community by the Association of Research Libraries (ARL) in the United States.

The survey addresses three service quality dimensions: Effect of Service, Library as Place, and Information Control. Each question has three parts that ask participants to indicate (1) the minimum service level they will accept, (2) the desired service level they expect, and (3) the perceived level of service currently provided. This design will permit analysis of gaps between expectations, perception, and minimum acceptance level of service.

LibQUAL+ has 22 core questions. This year the Library is using LibQual+Lite, containing fewer questions than the full version of LibQUAL+ which was conducted in 2011. It takes about 5 minutes to complete.

  • How will the LibQUAL+ Survey benefit library users?

Library users will have the chance to tell us which of the Library services need improvement so that we can better meet users' expectations. The Library will also be able to develop services by comparing our data with that of peer institutions and examining the practices of those libraries that are evaluated highly by their users.

For more information on LibQUAL+Lite, please click here


Confidentiality and Privacy

All responses to the survey are confidential and no personal data is passed to the survey organizers.

LibQUAL+ protects private data in 2 ways:

  • Only indirect information such as network is captured. It would be difficult to use this information to trace back to an individual.
  • Personal information is separated from survey responses whenever possible. E-mail addresses are not saved with the responses, and once they are saved there is no way to link an individual's responses to their e-mail address. This process ensures confidentiality when entering the incentive drawings. After the draw, the email addresses are discarded.


Contact Us

If you have any questions regarding this online survey, please send email to