Comments and Responses

2,177 comments including appreciations were received. Most of the appreciations referred to Library services and staff. Below are some examples:​

  • I am quite impressed and also satisfied with our library facilities and services, on which I am very heavily dependent for my work, and would like to thank and congratulate the library staff for their commendable efforts, which I think are truly admirable.​
  • I appreciate the efforts of the staff in all CUHK libraries because they have been very helpful. Also, thanks to CUHK libraries for creating an excellent learning atmosphere and I enjoy learning here.​
  • I appreciate the service provided and am absolutely satisfied with it.​
  • I like the environment of all of the libraries a lot!​
  • Library services are perfect and timely especially with regards to assisting in borrowing academic materials or books from other institutions of learning through. Self-serving services such as space/room booking, books borrowing and return are all of greater convenience  ​
  • Our Library Colleagues are doing a great job and providing a vital service for the well-being of our academic community. Salute to their hard work!​
  • Staff are helpful and friendly to help when we ask for it. Environment is nice, tidy, quiet and comfortable.​
  • 圖書館的空間寬敞, 光線充足, 管理員也樂於助人, 整體感覺良好!​
  • 圖書館的職員十分友善。​
  • 我對於中大的圖書館有很高的評價,它帶給我們的的一切所需要的資訊。很欣賞書本可以在各圖書館間相傳送,這樣也方便了在較遠地方上班上學的人。多謝大家。​
  • 我認為現時中大圖書館的服務都很完善,需要的書籍都應有盡有,而且工作人員也很友善。​
  • 整體感覺好,資源設備較齊全。

We appreciate your comments and support which help us to improve our services. Other frequently commented categories:

Opening Hours
User comments: Library responses:
  • The library is keep on improving the facilities and service. It would be better if its opening hours are longer in weekends and Sundays.

We will be reviewing the Library’s opening hours in the coming year.

For information, the Learning Garden at the University Library, the LG/F of United College Library, the Architecture Library, the Li Ping Medical Library and the Learning Commons at Wu Ho Man Yuen Building (jointly operated with ITSC) are opened 24 hours a day, and 7 days a week for most of the year.

  • Really hope that library can be open on holiday too ( or longer service time please)
  • 開放時間於假日可以長一點,或開放進學園予校友於圖書館關門後繼續使用
Lending Services
User comments: Library responses:
  • Will the library consider a facility that people can return books near the University station, so we do not have to go to main library to return HKALL books.

After the survey you can now return HKALL books at any of our libraries.

If a request cannot be fulfilled by the library/partner library, an e-notice will be sent to you with the reason for the cancellation. If you do not receive any email notification or library notices, first try checking your junk or spam email folders for emails from the Library. If they are not there, please log in to “My Library Record” and check if you have the correct email address registered with the Library. You can always contact us for help as well, in person, on line or by phone.

  • HKALL資料可在任何一間分館歸還
  • 有時預約了某本書,預約無端被取消,但沒有收到圖書館的任何解釋。希望圖書館能提供取消預約的原因。
  • 希望在預約書籍是能夠選擇距離自己較近的圖書館,而非必須到書籍原來所在的圖書館領取
This Autumn the Library will be piloting a new self-service pick up point using a book locker outside of the Library. Watch out for details coming soon.
Staff Services
User comments: Library responses:
  • Sometimes the staff are not available in certain floors.
Apart from service counters and help desks at designated floors, our Roving Help Team regularly walk the Library floors to proactively offer assistance where users need it rather than having them to come to a desk. But if you ever need help and can’t see a member of staff please come to a service counter.
User comments: Library responses:
  • The air conditioner in UL is set at a quite low temperature. It would be better if it could be set manually.
The Library’s temperature is set in the range of 21-23oC with a relative humidity of 45-60%, which is suitable for both users and books.  However, the temperature may fluctuate under different weather conditions, and the cooling effect may be more noticeable in areas near air grilles.  If you feel unusually cold or hot in a certain area, please contact us and we will investigate.
  • 请适当调节图使馆空调温度,有时温度过低。
  • 图书馆内常常有人占座,使其他人无法充分利用学习空间,是否可以禁止占座行为?
Personal items left unattended for 30 minutes or longer may be removed to free space and facilities for other users. If users need immediate assistance, they are welcome to contact staff at a Service Counter.
  • 不錯,但仍有進步空間,希望多些安靜溫習間,希望可以多派人巡查,以解決學生霸位及吵鬧的問題
The Library strives to maintain an environment conducive to learning and study taking into consideration the diverse needs of different library users. Both quiet study zones and discussion zones are available to users in each of our libraries. Library staff also walk library floors regularly and remind users to keep their voice down whenever necessary.  If you need immediate assistance, you please contact Library staff at a Service Counter.
Study Space
User comments: Library responses:
  • 圖書館總體上是全校服務質素最佳的部門。希望可以提供更多的faculty study rooms,目前的申請等候時間較長,往往申請成功后已錯過需要的研習時間;如果開放時間可以更長也很好。
To shorten the waiting time for a Faculty Study Room, the Library added six new Faculty Study Rooms in United College Library last year. Also, since November last year there is now only one queue for all the Faculty Study Rooms. Since then, the average waiting time has been shortened from 3-4 months to 2-3 months. While we are pleased with this improvement we recognize this is not ideal and will look at options to improve further.
  • Faculty study room的轮候时长是否可以缩短? 谢谢
Library Activities
User comments: Library responses:
  • The provided services are diversified. However, it is rather too remote to join in off-campus. Suggested to use webinar facilities, or video projection in off-campus if appropriate and possible.

In 2017, the Library piloted the use of webinar as a new mode of delivery so that users can access workshop materials anytime and anywhere. The pilot was well received, and we have expanded the use of webinars for digital scholarship and research data workshops as well as other topics. We will further expand the use of webinar, utilize the webinar recordings, and cover more topics where applicable.

Introduction video to CUHK Library and “How-to” Videos are available on the CUHK Library website.

  • 有些圖書館服務介紹會,專題工作坊可否上載圖書館網站,供未有空參與者翻看。
  • Instead of organize library course, would Library consider to make some youtube/video that teach user how to use / introduce library services. User can access the video anytime from internet.
  • it may be better to increase more learning class for thesis writing skills, use of Refwork, citation for APA format
We are delighted to learn that many of the workshops are in high demand and welcomed by postgraduate students. We will try to increase the number of workshops whenever resources allow.  On the other hand, we will also make the best effort to communicate to registered users to attend or to cancel registration when they cannot attend so that seats can be released to users on the waiting list.
  • 最近與自學中心合辦的多項工作坊,對研究和學術表現有很大幫助,且圖書館推廣自學資源效果極好。唯舉辦次數有時僅限於一場,容易因為課表衝突無法參加;若可考慮有些反應好的工作坊,變成常態舉辦。
  • Please increase no. of sessions of Digital Scholarship and Research Data Workshops. It is always full for registration.
  • My colleagues and I like the research-related workshops e.g. R, python, publication tips. Look forward to see more of it in the future. Thanks.
  • 很少會接觸到圖書館活動的宣傳

Our publicity channels include the Library Website, social media such as Facebook, Twitter, Blog, etc., Mass Mail, printed posters etc. We will explore more channels to deliver library news and events to CUHK community in the future.

Please visit the Workshops webpage for more information.

  • more promotion of workshop activities
  • Many resources supporting academic issue
  • But hope can have more books related to non-academics
Please take a look at our Good Reads section in each library.  Students and staff are welcome to make recommendations via Purchase Request after login to LibrarySearch.
User comments: Library responses:
  • 希望圖書館可增加 電子書 及 紙版書 的數量
  • 提供更多e-books及reading materials
The CUHK Library has one of the strongest collections among university libraries in Hong Kong; there are 2.7 million print items, almost 2.7 million electronic books, almost 1,000 databases and over 150,000 journal subscriptions. We are continuously acquiring new resources and subscribing to new services in collaboration with departments. However we may not have exactly what you need. You can make use of the JULAC Card and HKALL scheme to visit or borrow from other libraries in Hong Kong, and our inter-library loan scheme offers faculty the option to borrow from overseas libraries. In addition, students and staff are welcome to make recommendations via Purchase Request after login to LibrarySearch.
  • I also think that for course mandatory/suggested readings, the library could put them into electrical readings such that we don't need to compete among students ourselves.
The Library has just launched a new Reading List application. This integrates the LibrarySearch with BlackBoard and enables faculty to create dynamic reading lists providing direct links to materials both in the library and online. Have a look at
  • Be more up to date with new books

The Library has a book approval programme which automatically sends newly published books to the Library according to a subject profile for selection by our faculties.

  • 希望能夠及時引進更多新出版圖書
  • book acquisition is very slow, compared to other university libraries. Many books don't have hardcopy versions.
  • 希望訂購及處理新書的過程能快一點,讓讀者更早可以借閱
The Library has been working with vendors to source books more efficiently. Library materials are supplied by reputable international and local book vendors. Books published with small print runs may become out of print quickly, and books published several years ago are also difficult to source, but we are continually reviewing our processes to make them as efficient as possible.
  • 增加/完善荐购功能,老师同学在图书馆找不到藏书时可以推荐图书馆购买,图书馆可以从中选择增加馆藏
The Library welcomes new title recommendations to support the University in its research, learning and teaching. Relevance, quality, cost and formats are some of the selection criteria for library collections and the Library must prioritize the allocation of resources for research, learning and teaching.
  • the classification system is differ from the public library, very hard for me to look for books I want.
CUHK Library adopts Library of Congress classification which is widely used in research libraries. The library collection is arranged by subject and each library holds a range of subjects, for details see On the shelf the call number is based on a primary subject area.  After subject classification, the item will be arranged by main author, then title (if multiple authors appeared or no main authors are provided). It’s complex as it seeks to classify all of knowledge and any classification scheme will divide subjects, but please ask for help if you can’t find material that should be on the shelf.
  • 希望書籍分類更清晰,更容易找到所需書籍。
  • Index other research data repositories. Collect university research data monthly make those FAIR
The Library is part of a research data management taskforce that the University has set up to look at this issue. We are aware of the FAIR (Findable, Accessible, Interoperable, and Reusable) principles and their importance in data management and facilitating data reuse. Meanwhile the Library has created a LibGuide on Research Data Management at
  • 整體來説是不錯的,中大的圖書館數量也比較多,能方便學生就近找個地方坐下來工作。不足的地方在於圖書館的工作人員(尤其是咨詢處的職員)的服務態度普遍比較一般。另外,圖書館的網上資源也很豐富,只是偶爾會有一些論文並沒有收錄到圖書館的數據庫裏面,就需要上google自己找,而且有的時候給出的鏈接會錯配到別的不相關網站,令人感覺有點無奈。但總體而言,中大的圖書館能夠給我們提供挺不錯的學習環境。
The Library cooperates with Google Scholar to enable access to CUHK subscribed electronic resources to facilitate users' access.  The Library will continually work with vendors to enhance the user experience in using electronic resources on 3rd party platforms.
General, UI and System Performance
User comments: Library responses:
  • 網上的搜尋系統有待改善

We will continue to work with the system vendor to improve the user friendliness and system performance.

We will see if we can simplify our web pages.

  • The most unsatisfied service is the library webpage. The fancy layers and floating components are very resources demanding even for a recent computer. Could library just change to a simpler clean webpage for retrieving information?
  • Better to indicate whether the book is loanable in a more eye-catching position on the webpage.
E-resources Access
User comments: Library responses:
  • 部分網上期刊即使在系統目錄之中列出,卻無法查閱。
The CUHK digital library comprises 4.5 million electronic resources, Ensuring all these links work is a difficult task, although we try as hard as we can. Please report any broken links and we will follow up as soon as possible.  
  • For the Chinese online catalog, a lot of the journals are listed as "accessible" on the library search, however the links are either broken or the journals are shown as 'not purchased by your organization' when refer to that external source, so please check if the links really work.
To Provide Better Instruction
User comments: Library responses:
  • If I miss a punctuation mark, it will not return my desired search result.
We will arrange to deliver more instruction and tips on searching in Library workshops and via other channels.
  • 有時侯在圖書館網search直接打exact書名,但沒有岀現在尋找結果中。
  • 希望圖書館的檢索系統更加完善,有時候僅僅是一個詞錯誤便搜不到想要的文獻,要完善模糊搜索功能。
Library Holding Mixing with PCI
User comments: Library responses:
  • The new system generates too many irrelevant results, many of which are not related to the holding of library books.
  • Academic users usually do not prefer mixed result of books and articles, especially many articles are indeed useless peer reviews of books. It harms the accuracy for us to find books. There are better search engines to look for articles so it is rare that we need to use the library engine to find them.
We will pass this feedback on to our vendor. By default the keywords are searched against the Library holding together with journal articles, book reviews and newspaper articles. Please beware that you can limit the search results using the filtering function.
To Improve Location Map  
User comments: Library responses:
  • 索書號應匯合地圖被電子化,現時去找書要一行一行望,找足全層,但如果電子地圖或app 會顯示在幾層幾區會更方便,特別是ulib, 紙版地圖上很難找到標示
We will explore how to enhance the existing location map called up via the "LOCATE" button in LibrarySearch.
  • 希望網上搜尋系統能標明書架位置,現時只標注樓層並不足夠。
Request PC
User comments: Library responses:
  • Should provide more computers for users.

CUHK Library already has over 500 public PCs which is the greatest number among all university libraries. Users are encouraged to bring their own notebook computers to the Library. We have full Wi-Fi coverage and power sockets available at many study tables and are increasing this provision where possible

Request Software
User comments: Library responses:
  • 希望图书馆电脑区域购买安装一些各个专业需要的正版软件,比如matlab,stata等。
SPSS is already installed on most Library computers. Adobe Acrobat Pro as part of Adobe Creative Cloud is already installed on Multimedia PCs and selected PCs in the University Library. MATLAB and Mendeley have been installed over the summer vacation on most Library computers. Full details of the software available can be found at
  • May consider to install Endnote and Adobe illustrator and photoshop in the computer. 学校可否在各图书馆电脑上增加安装mendeley文献管理软件,这样有利于论文写作,非常重要。
User comments: Library responses:
  • 大學圖書館內的電腦經常不能登入
We are managing over 500 computers and may not know the issues on the individual computer timely. All users are encouraged to report the computer issues to our staff for our prompt follow-up. We are exploring and will be piloting this year an alternative PC management system that should improve downtime.
  • 加快電腦維修
Printer Issue and Wifi Printing
User comments: Library responses:
  • The library service is generally good, but I think the problem of the library is in express-printing because when wifi-printing is available in other libraries, CUHK is still using printers that only support USB-printing which is really a shame.
We are already supporting Wi-Fi Printing Service, details can be found at We will continue to work with the printer vendor to improve the printing service.
  • 改善WiFi printing設備的質素
  • A bit clumsy for the printing service
Room Booking System
User comments: Library responses:
  • The room booking system can be more user-friendly.
We will explore the possibility with the system vendor to enhance the system to better meet users' needs. We will also review the recommended number of people for each room.
  • 預定小組研討室的網頁上是否能夠提供房間的相片,因部分房間雖標註6個座位,但桌子卻很小,不能放下6台電腦
CUHK Network
User comments: Library responses:
  • 在家使用資料庫往往需要連上VPN,但中大的VPN非常不穩定,希望可以盡早修復。
The Wi-Fi network within Library and the CUHK VPN are provided by ITSC. We will reflect user comments to the concerned parties for follow-up.
  • 改善wifi穩定性問題